2020 and Beyond: Healthcare BPO Market Trends and Outlook Study to 2027

It is our aim to provide our readers with report for Healthcare BPO Market, which examines the industry during the period 2020 – 2027. One goal is to present deeper insight into this line of business in this document. The first part of the report focuses on providing the industry definition for the product or service under focus in the Healthcare BPO Market report. Next, the document will study the factors responsible for hindering and enhancing growth in the industry. After covering various areas of interest in the industry, the report aims to provide how the Healthcare BPO Market will grow during the forecast period.

The major vendors covered: Sykes (US), IBM (US), ACCENTURE (Ireland), Cognizant (US), QUINTILES (US), HCL (India), and INFOSYS (India), and more…

The final report will add the analysis of the Impact of Covid-19 on Healthcare BPO Market.

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The Healthcare BPO Market report between the years 2020 – 2027 will highlight the current value of the industry. At the same time, there is also an estimate of how much this line of business will be worth at the end of the forecast period. As it is our goal to maintain high levels of accuracy at all times, we will take a look at the CAGR of the Healthcare BPO Market. We make sure that all the information available in this report has excellent levels of readability. One way we achieve this target is by Healthcare BPO Market segmentation. Going through the report for 2020 – 2027 will bring our readers up-to-date regarding this industry.

While examining the information from this document, one thing becomes clear, the elements which contribute to increase in demand for the product or service. At the same time, there will be a focus on what drives the popularity of these types of products or services. This report is for those who want to learn about Healthcare BPO Market, along with its forecast for 2020 – 2027. Information regarding market revenue, competitive partners, and key players will also be available.


As discussed earlier, there is segmentation in the Healthcare BPO Market report, to improve the accuracy and make it easier to collect data. The categories which are the dividing factors in the industry are distribution channels, application, and product or service type. With this level of segmentation, it becomes easier to analyze and understand the Healthcare BPO Market. At the same time, there is emphasis on which type of consumers become the customers in this industry. When it comes to distribution channels, the Healthcare BPO Market report looks at the different techniques of circulation of the product or service.

Regional Overview

In this part of the Healthcare BPO Market report, we will be taking a look at the geographical areas and the role they play in contributing to the growth of this line of business. The areas of interest in this document are as follows – Middle East and Africa, South and North America, Europe, and Asia Pacific. From the Healthcare BPO Market report, it becomes clear which region is the largest contributor.

Latest Industry News

From this Healthcare BPO Market report, the reader will also get to learn about the latest developments in the industry. The reason is that these products or services have the potential to disrupt this line of business. If there is information about company acquisitions or mergers, this information will also be available in this portion of the Healthcare BPO Market report.

If you have any special requirements about this Healthcare BPO‎‎ Market report, please let us know and we can provide custom report.

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Healthcare BPO Market 2020 Key players, Global Industry Size, Share, Price, Trend and Forecast to 2025

Healthcare BPO Industry


Global Healthcare BPO Market is expected to reach $576.41 billion by 2027 growing at a CAGR of 11.8% during the forecast period. The rapid increase in clinical process outsourcing (CPO) and the rise of nearshore outsourcing destinations are the factors driving the market. However, the hidden costs of outsourcing, fear of losing visibility and control over the business process are hampering the market growth.

The health care organizations are facing new challenges from an unpredictable global economy, where consumer expectations are growing every day. Business process outsourcing (BPO) process enables healthcare providers to select the most suited third-party vendors for specific business processes. This enables certain job functions, which are done outside a company instead of having an in-house department handling the business operations by healthcare providers, payers, and organizations.

Based on the payer services, the product development & business acquisition service segment is having a growing prominence during the forecast period due to the factors such as increasing number of people enrolling for health plans, payers find it harder to deal with increases in volume themselves and also the risk related with losses. By geography, North America is likely to have a huge demand and is expected to continue its stronghold for few more years due to the presence of strong reimbursement framework, high public and private healthcare expenditure, and a high percentage of claim records.

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Some of the key players in Global Healthcare BPO market include Cognizant Technology Solutions, Gebbs Healthcare Solutions, Accenture, Firstsource Solutions, Genpact, Infosys, Invensis Technologies, IBM, Quintiles IMS Holdings, Omega Healthcare, Tata Consultancy Services, Xerox, R1 RCM, Lonza, WNS (Holdings), and Paraxel.

Payer Services Covered:

• Claims Management Services
• Integrated Front-End Services and Back-Office Operations
• Member Management Services
• Product Development and Business Acquisition Services
• Provider Management Services
• Care Management
• Billing and Accounts Management Services
• Human Resource Management
• Customer Relationship Management (CRM)
• Operational/Administrative Management
• Other Payer Services

Provider Services Covered:
• Finance & Accounts
• Patient Enrollment & Strategic Planning
• Revenue Cycle Management
• Patient Care Service

Pharmaceutical Services Covered:
• Manufacturing Service
• Research & Development
• Non-Clinical Services

Regional Description

The report of the Healthcare BPO market offers competitive strategies over various regions on a global level. It directs at evaluating the market size and future growth potential of the Healthcare BPO market over the mentioned regions. The regions that are comprised in the reports are North America, Latin America, Asia Pacific, Europe, and the Middle East & Africa. Through regional analysis of the market, the study aims to embrace outlook, latest trends, and opportunities in the given review period of 2025.

What our report offers:
– Market share assessments for the regional and country-level segments
– Strategic recommendations for the new entrants
– Market forecasts for a minimum of 9 years of all the mentioned segments, sub-segments and the regional markets
– Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
– Strategic analysis: Drivers and Constraints, Product/Technology Analysis, Porter’s five forces analysis, SWOT analysis etc.
– Strategic recommendations in key business segments based on the market estimations
– Competitive landscaping mapping the key common trends
– Company profiling with detailed strategies, financials, and recent developments
– Supply chain trends mapping the latest technological advancements

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Table of Content

1 Executive Summary

2 Preface

3 Market Trend Analysis

4 Porters Five Force Analysis

5 Global Healthcare BPO Market, By Payer Service

6 Global Healthcare BPO Market, By Provider Service

7 Global Healthcare BPO Market, By Pharmaceutical Service

8 Global Healthcare BPO Market, By Geography

9 Key Developments

10 Company Profiling


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Healthcare BPO Market Report 2020 – 2026 by Region, Industry Analysis & Company Segmentation add a new research report “Healthcare BPO Market Opportunities and Forecast 2020-2026” to its database and report forecasts the size of the Healthcare BPO market for components from 2020 through 2026. 

Overview of the report

In its brief overview of the Healthcare BPO market, a recent report published offered an informative elucidation of the industry. The review discusses the product / service concept itself, as well as several implementations of such a product or service in different end-user industries. It also includes researching the techniques used to create and operate these products / services for the same purpose. For the duration between 2020 and 2026, the global report on the Healthcare BPO market presents an in-depth study covering several key factors related to the market and analyses upcoming and notable trends in the industry, provides a competitive analysis and also covers a detailed regional analysis.

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Market dynamics

The Healthcare BPO market report mentions several factors responsible for driving the Healthcare BPO market’s rapid expansion and the report includes a detailed product / service evaluation and pricing history, quality and value of product / service, and information regarding numerous volume trends. Some of the key influencing factors examined in the report include the market impact of global population growth, various breakthroughs in burgeoning technology, and the demand and supply dynamics that play a significant role in the Healthcare BPO market growth. Apart from this, the report also analyses how several government initiatives affect the Healthcare BPO market and the role that the competitive landscape has on the growth of the Healthcare BPO market.

Research methodology employed in the study

The market research team studied the global Healthcare BPO market with the adoption of Porter’s Five Force Model for the evaluation period from 2020 to 2026. Additionally, the inclusion of an in-depth SWOT analysis carried out in the report is important in enabling readers of the report to make informed decisions relating to the Healthcare BPO market.

Key players in the market

The study also provides an in-depth profile of several prominent vendors operating globally in the Healthcare BPO market and offers an overview of the various market players’ strategies being pursued in an attempt to gain a competitive edge over other market vendors. Such strategies often include the development of unique product portfolios and working on extending key players’ presence in the global Healthcare BPO market.

Key players in the Global Healthcare BPO market are Sykes (US), IBM (US), ACCENTURE (Ireland), Cognizant (US), QUINTILES (US), HCL (India), and INFOSYS (India) among other players.

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Segmentation of the Healthcare BPO market

The Healthcare BPO market report includes segmentation of the Healthcare BPO market based on different factors as well as a geographic segmentation. The included segmentation was conducted with the intention of providing readers with a reliable and detailed insight into the Healthcare BPO market’s functioning. Segment analysis in the Healthcare BPO market also provides valuable data about the fastest growing segments of the market, key drivers of segment growth, and the segments that hold the largest share of the Healthcare BPO market.

Regional analysis of the Healthcare BPO market

The research analyses the geographic divisions in the Healthcare BPO market sector for the regions of North America, Europe, Asia Pacific, Latin America, and Middle East & Africa. It also offers information about the regions that currently hold the largest market share and regions that are expected to experience the highest market growth rate between the years 2020 and 2026.

Questions Answered by the Report:

  • What will be the size of the global Healthcare BPO market in 2026?
  • What is the current CAGR of the global Healthcare BPO market?
  • Which product is expected to show the highest market growth?
  • Which application is projected to gain share of the global Healthcare BPO market?
  • Which region is foretold to create the most number of opportunities in the global Healthcare BPO market?
  • Which are the top players currently operating in the global Healthcare BPO market?
  • How will the market situation change in the coming years?
  • What is the growth outlook of the global Healthcare BPO market?

Research objectives:

  • To study and analyze the global Healthcare BPO consumption (value & volume) by key regions/countries, type and application, history data from 2016 to 2020, and forecast to 2026.
  • To understand the structure of Healthcare BPO  market by identifying its various subsegments.
  • Focuses on the key global  Healthcare BPO  manufacturers, to define, describe and analyze the sales volume, value, market share, market competition landscape, SWOT analysis and development plans in next few years.
  • To analyze the Healthcare BPO Industry with respect to individual growth trends, future prospects, and their contribution to the total market.
  • To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
  • To project the consumption of Healthcare BPO submarkets, with respect to key regions (along with their respective key countries).
  • To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market.
  • To strategically profile the key players and comprehensively analyze their growth strategies.

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Data Library Research is a market research company that helps to find its passion for helping brands grow, discover, and transform. As a market research company, we take gratification by providing our clients with a detail insights report and data that will genuinely make a difference to the client business. Our mission is just one and very well defined that we want to help our clients to predict their business environment in the market so that they will able to make strategies and make their decision successful.

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Data Library Research
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Healthcare Bpo Market is Rapidly Growing with Huge Application Scope & Opportunities by 2020-2027

Reports published in Market Research Inc for the Healthcare Bpo market are spread out over several pages and provide the latest industry data, market future trends, enabling products and end users to drive revenue growth and profitability. Industry reports list and study key competitors and provide strategic industry analysis of key factors affecting market dynamics. This report begins with an overview of the Healthcare Bpo market and is available throughout development. It provides a comprehensive analysis of all regional and major player segments that provide insight into current market conditions and future market opportunities along with drivers, trend segments, consumer behavior, price factors and market performance and estimates over the forecast period.

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 Key Strategic Manufacturers 

Accenture (Ireland), Cognizant (US), Firstsource Solutions (India), GeBBS Healthcare Solutions (US), Genpact (Bermuda), IBM Corporation (US), Infosys (India), Lonza (Switzerland), Omega Healthcare (India), and Quintiles IMS (US)
(Market Size & Forecast, Different Demand Market by Region, Main Consumer Profile etc

The report gives a complete insight of this industry consisting the qualitative and quantitative analysis provided for this market industry along with prime development trends, competitive analysis, and vital factors that are predominant in the Healthcare Bpo Market.

The report also targets local markets and key players who have adopted important strategies for business development. The data in the report is presented in statistical form to help you understand the mechanics. The Healthcare Bpo market report gathers thorough information from proven research methodologies and dedicated sources in many industries.

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Key Objectives of Healthcare Bpo Market Report:
– Study of the annual revenues and market developments of the major players that supply Healthcare Bpo
– Analysis of the demand for Healthcare Bpo by component
– Assessment of future trends and growth of architecture in the Healthcare Bpo market
– Assessment of the Healthcare Bpo market with respect to the type of application
– Study of the market trends in various regions and countries, by component, of the Healthcare Bpo market
– Study of contracts and developments related to the Healthcare Bpo market by key players across different regions
– Finalization of overall market sizes by triangulating the supply-side data, which includes product developments, supply chain, and annual revenues of companies supplying Healthcare Bpo across the globe.

Furthermore, the years considered for the study are as follows:

Historical year – 2015-2019

Base year – 2019

Forecast period – 2020 to 2026

Table of Content: 

Healthcare Bpo Market Research Report
Chapter 1: Industry Overview
Chapter 2: Analysis of Revenue by Classifications
Chapter 3: Analysis of Revenue by Regions and Applications
Chapter 6: Analysis of Market Revenue Market Status.
Chapter 4: Analysis of Industry Key Manufacturers
Chapter 5: Marketing Trader or Distributor Analysis of Market.
Chapter 6: Development Trend of Healthcare Bpo market

Continue for TOC………

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COVID-19 Industry Impact

Healthcare BPO Market Analysis, Leading Players, Growth and Forecast Report – P&S Intelligence

The global healthcare business process outsourcing (BPO) market is witnessing significant growth, due to technological advancements in healthcare IT sector and increasing demand for reducing healthcare costs. The tenth revision of International Statistical Classification of Diseases and Health Related Problems (ICD-10), emergence of biologics and massive unexplored healthcare BPO market in the emerging economies are creating ample opportunities for the growth of the global healthcare BPO market. Healthcare reforms across the globe and adoption of healthcare BPO by major pharmaceuticals, biopharmaceuticals and biotechnology companies are supporting the demand of cost effective and improved healthcare system.

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Healthcare BPO is the practice of outsourcing business operations by healthcare providers, payers and organizations. Healthcare BPO has several advantages, such as availability of skilled workforce at low cost, reduction in training and administrative costs, and high profitability for healthcare organizations, payers, and providers. In addition, healthcare BPO also improves the quality of patient care, while reducing the investment required for infrastructure.

Geographically, the global healthcare BPO market is categorized as outsourcing source geographies, and destination source geographies. Based on the outsourcing source geographies, the market is segmented into the U.S., Europe and Rest of the World. The U.S. dominates the global healthcare BPO market, among all the outsourcing source geographies. The reasons for the dominance of the U.S. in the market are the increasing demand to reduce healthcare costs, and high cost associated with the R&D and manufacturing of drugs in the region. In addition, the legislative reform of Patient Protection and Affordable Care Act in the U.S. is also driving the healthcare business process outsourcing market in the U.S. for affordable and improved healthcare. Europe is the fastest growing outsourcing source geography, in the global healthcare BPO market. The major reason behind fastest growth of Europe as outsourcing source geography is due to the increasing demand for improved and cost-effective healthcare in the region.

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This Study Covers

  • Historical and the present size of the healthcare BPO market
  • Recent trends and evolving opportunities for the market participants
  • Historical and the present size of the market segments and understand their comparative future potential
  • Potential of on-demand logistics services, so the market players make informed decisions on the sales of their offerings
  • Competitive scenario of various market segments across key countries in several regions for uncovering market opportunities for the stakeholders
  • Major players operating in the market and their service offerings

Global Healthcare BPO Market 2020 Business Scenario – Quintiles, Parexel, Covance, HCL, Catalent, Cognizant

Globally Healthcare BPO Industry Driven by Technological ...

Global Healthcare BPO Market 2020 by Company, Type and Application, Forecast to 2025 describes an in-depth evaluation and the essential aspects of the market presenting information regarding the emerging opportunities in the market. The report offers an analysis of market factors, industry trends, market dynamics, leading players, and their limitations. The report provides an overview of market definitions, scope, application, segmentation, share, revenue status and outlook, market drivers, production status, and outlook. The report displays emerging trends along with major drivers, challenges, and opportunities in the global Healthcare BPO market. Market share data are available at global and regional levels. Analysts understand the competitive forces and provide competitive analysis for each competitor separately. Key segments covered in this report: geography segment, end use/application segment, and competitor segment.

For the competitor segment, the report includes global key players as well as some small players. The information for each competitor includes: Quintiles, Parexel, Covance, HCL, Catalent, Cognizant, Boehringer Ingelheim, Inventiv, Accenture, Lonza, Firstsource, Indian Healthcare BPO, Charles Rivers, PPD, PremierBPO, Genpact, GeBBS Healthcare, Sutherland, ,

NOTE: Our analysts monitoring the situation across the globe explains that the market will generate remunerative prospects for producers post COVID-19 crisis. The report aims to provide an additional illustration of the latest scenario, economic slowdown, and COVID-19 impact on the overall industry.


Important Aspects of Report:

The report highlights activities performed by key participants in the market such as brand promotion, product launches, mergers, and partnerships. The report explains that product innovations, distribution agreements, and strong marketing strategies are key routes adopted by market players to improve their visibility and competitive positions in the global Healthcare BPO market. The market is highly fragmented and has its presence across the globe. The SWOT analysis of regions and players has been provided which is expected to cover an analysis of growth factors and market risks.

On the basis of product type, the market is segmented into: Healthcare Payer BPO, Healthcare Provider BPO, Healthcare Pharmaceutical BPO

On the basis of application, the market is bifurcated into: Research and Development, Manufacturing, Non-Clinical Services

Geographically, the global Healthcare BPO market report is segmented into several key regions, with production, consumption, revenue. The major regions involved in the market are North America (United States, Canada and Mexico), Europe (Germany, France, United Kingdom, Russia and Italy), Asia-Pacific (China, Japan, Korea, India, Southeast Asia and Australia), South America (Brazil, Argentina), Middle East & Africa (Saudi Arabia, UAE, Egypt and South Africa)

A group of research analysts offers a detailed description of the value chain and information of its distributors. The comprehensive information regarding the global Healthcare BPO industry provided in the report enhances the scope, understanding, and application of the same. The forecast data for 2020 to 2025 time-period related to Healthcare BPO will help in the feasibility analysis, market size estimation, and development scope.


The Report Addresses The Following Queries Related To The Market:

  • How has the production techniques evolved in recent years?
  • How can the emerging players in the global Healthcare BPO market establish their foothold in the current market landscape?
  • The market in which region is expected to witness the highest growth during the forecast period?
  • What is the projected value of the market in 2019?
  • How can the emerging players in the market solidify their position in the market?

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Healthcare BPO Market Global Size, Growth and Demand 2020 to 2025

The report gives a complete investigation of the Healthcare BPO Market and key improvements. The exploration record comprises of past and figure showcase data, prerequisite, territories of use, value strategies, and friend’s portions of the main organizations by topographical district. The Healthcare BPO report separates the market size, by volume and worth, depending upon the kind of utilization and area.

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With everything taken into account, the Healthcare BPO report offers inside and out profile and information data life structures of driving Healthcare BPO organizations.

Top Companies Name: – IQVIA, HCL Technologies Limited, Accenture, Eli Global, IBM Corporation, Genpact Limited, Parexel, Sutherland, Hewlett-Packard Inc., Truven Health Analytics,  United Health Group, Cognizant, Lonza Group Ltd and Others.

Global Healthcare BPO Market by Geography: – Latin America, North America, Asia Pacific, the Middle East and Africa and Europe.


Medical Billing

Medical Coding

Medical Transcription





Public Service


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The Healthcare BPO report presents a point by point estimation of the market through complete appraisal, fantastic experiences, and bona fide expectations managing the Healthcare BPO market size. It depends on attempted and tried methodologies alongside convictions in the event of the estimate made accessible. In this manner the nitty gritty investigation of Healthcare BPO market fills in as a repository of examination and information for each part of the market, especially concerning nearby markets, innovation, classifications, and use.

The report involves the estimation of the Global Healthcare BPO Market. The accompanying Industry is appeared to advance with a critical ascent in the Compound Annual Growth Rate (CAGR) during the conjecture time frame attributable to different elements driving the market.

The key points of the report:

  1. The report provides a basic overview of the industry including its definition, applications and manufacturing technology.
  2. The report explores the international and Chinese major industry players in detail. In this part, the report presents the company profile, product specifications, capacity, production value, and 2014-2019 market shares for each company.
  3. Through the statistical analysis, the report depicts the global and Chinese total market of Healthcare BPO industry including capacity, production, production value, cost/profit, supply/demand and Chinese import/export.
  4. The total market is further divided by company, by country, and by application/type for the competitive landscape analysis.
  5. The report then estimates 2019-2025 market development trends of Healthcare BPO industry. Analysis of upstream raw materials, downstream demand, and current market dynamics is also carried out.
  6. The report makes some important proposals for a new project of Healthcare BPO Industry before evaluating its feasibility.

The extent of the report stretches out from market situations to similar valuing between significant players, cost and benefit of the predetermined market areas. The numerical information is upheld up by factual apparatuses, for example, SWOT investigation, Porter’s Five Analysis, PESTLE examination, etc.

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Healthcare BPO Market To 2025 Expected To Create Lucrative Opportunities For The Global Market | Cognizant Technology Solutions, Wipro, Genpact, EXLService

Healthcare BPO

In this Healthcare BPO marketing report, all the market data of research and analysis are mapped in an actionable model, with strategic recommendations from the experts. Client’s needs are understood well by experts leveraging their expertise and strong knowledge base to identify and evaluate competition and chalk out strategic programs, with short-term goals and long-term objectives. This report recognizes and analyses the emerging trends along with major drivers, challenges and opportunities in the Healthcare BPO industry. The market analysis report provides wide-ranging statistical analysis of the market’s continuous positive developments, capacity, production, production value, cost/profit, supply/demand and import/export.

Different markets, marketing strategies, trends, future products and rising opportunities are taken into account while studying market and preparing such winning Healthcare BPO report. The fact that competitive analysis is the major aspect of any market research report is carefully explored in this market report and hence many points are covered including strategic profiling of key players in the market, analyse core competencies of key players, and draw a competitive landscape for the market. The large scale Healthcare BPO Market report offers sustainable forward looking growth programs to ensure business success which is imperative for organizations.

The Global Healthcare BPO Market research report assembles data collected from different regulatory organizations to assess the growth of the segments. In addition, the study also appraises the global market on the basis of topography. It reviews the macro- and microeconomic features influencing the growth of the in each region. Various methodological tools are used to analyze the growth of the worldwide Healthcare BPO Market.

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The Global Healthcare BPO Market is expected to reach USD 419.93 billion by 2025, from USD 191.68 billion in 2017, growing at a CAGR of 10.30% during the forecast period of 2018 to 2025. The upcoming market report contains data for historic years 2015 & 2016, the base year of calculation is 2016 and the forecast period is 2018 to 2025.

Prominent Key Players – Covered in the report: 

Xerox Corporation, Hinduja Global Solutions, DSM Pharma, Accenture, Cognizant Technology Solutions, Wipro, Genpact, EXLService, Hewlett-Packard, Catalent, HCL, Conduent, Invensis, Infinit Healthcare, AGS Health, Inc Outsource2india, Omega Healthcare, Pacific Ventures, WNS, TeamHGS, Flatworld Solutions, Taskforce BPO, among others.

Major Regions as Follows:

  • North America (USA, Canada and Mexico)
  • Europe (Germany, France, the United Kingdom, Netherlands, Russia , Italy and Rest of Europe)
  • Asia-Pacific (China, Japan, Australia, New Zealand, South Korea, India and Southeast Asia)
  • South America (Brazil, Argentina, Colombia, rest of countries etc.)
  • Middle East and Africa (Saudi Arabia, United Arab Emirates, Israel, Egypt, Nigeria and South Africa)

A complete value chain of the global Healthcare BPO Market is presented in the research report. It is associated with the review of the downstream and upstream components of the Healthcare BPO Market. The market is bifurcated on the basis of the categories of products and customer application segments. The market analysis demonstrates the expansion of each segment of the global market. The research report assists the user in taking a decisive step that will be a milestone in developing and expanding their businesses in the global Healthcare BPO Market.

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How Does This Market Insights Help?

  1. Healthcare BPO Market share (regional, product, application, end-user) both in terms of volume and revenue along with CAGR
  2. Key parameters which are driving this market and restraining its growth
  3. What all challenges manufacturers will face as well as new opportunities and threats faced by them
  4. Learn about the market strategies that are being adopted by your competitors and leading organizations
  5. To gain insightful analyses of the market and have a comprehensive understanding of the “Healthcare BPO Market” and its commercial landscape

Key Questions Answered:

  • What is the size and CAGR of the global Healthcare BPO Market?
  • What are the key driving factors of the most profitable regional market?
  • Which are the leading segments of the global market?
  • How will the global market advance in the coming years?
  • What are the main strategies adopted in the global market?
  • What is the nature of competition in the global market?
  • What growth impetus or acceleration market carries during the forecast period?
  • Which region may hit the highest market share in the coming era?
  • What trends, challenges, and barriers will impact the development and sizing of the market?
  • To Understand How Covid-19 Impact Is Covered In This Report, Get Free Covid-19 Sample @


    Part 01: Executive Summary

    Part 02: Scope of the Report

    Part 03: Research Methodology

    Part 04: Market Landscape

    Part 05: Pipeline Analysis

    Part 06: Market Sizing

    Part 07: Five Forces Analysis

    • Bargaining Power Of Buyers
    • Bargaining Power Of Suppliers
    • Threat Of New Entrants
    • Threat Of Substitutes
    • Threat Of Rivalry
    • Market Condition

    Part 08: Market Segmentation

    • Segmentation
    • Comparison
    • Market Opportunity

    Part 09: Customer Landscape

    Part 10: Regional Landscape

    Part 11: Decision Framework

    Part 12: Market Drivers and Challenges

    Part 13: Market Trends

    Part 14: Vendor Landscape

    Part 15: Vendor Analysis

    • Vendors Covered
    • Vendor Classification
    • Market Positioning Of Vendors

    Part 16: Appendix

    In conclusion, the Healthcare BPO Market report is a reliable source for accessing the research data that is projected to exponentially accelerate your business. The report provides information such as economic scenarios, benefits, limits, trends, market growth rates, and figures. SWOT analysis is also incorporated in the report along with speculation attainability investigation and venture return investigation.

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Healthcare BPO Market 2020 Research Report- Forecast 2025

Healthcare BPO Market Size Covers Global Industry Analysis, Size, Share, CAGR, Trends, Forecast and Business Opportunity.

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Global Healthcare BPO Market valued approximately USD 191.70 billion in 2017 is anticipated to grow with a healthy growth rate of more than 9.50% over the forecast period 2018-2025. The Healthcare BPO Market is continuously growing in the global scenario at significant pace. Healthcare BPO is a process which includes the business process outsourcing of particular operational requirements to most suited third party vendors. Healthcare BPO is a solution for clients to adopt intelligent approaches that will support the organization by reducing the cost pressures and increasing the overall productivity.

Healthcare BPO market provides various solutions, such as customer account setup, front end services, billing and account receivables, enrollment services, provider network services, claims services, membership services, Medicare services and pharmacy benefits management. escalating pressure on healthcare providers to lower the cost of healthcare and regulatory changes and rapid increase in clinical process outsourcing are the substantial driving factors of the market during the forecast period. Additionally, increase in merging in healthcare BPO sector is another major factor which is likely to boost the growth of the market during the forecast period. Moreover, increasing consolidation in healthcare industry is the major factors that likely to create numerous opportunity in the near future. However, shortages of trained expertise, complex regulation and concerns associated with data privacy & security are the factors that limiting the growth of the market across the world.

The regional analysis of Global Healthcare BPO Market is considered for the key regions such as Asia Pacific, North America, Europe, Latin America and Rest of the World. North America is the leading/significant region across the world in terms of market share due to increasing prevalence of regulatory scenario and pressure on healthcare institutions to reduce costs in the region. North America is estimated to grow at stable growth rate in the global Healthcare BPO market over the upcoming years. Further, Asia-Pacific anticipated to exhibit higher growth rate / CAGR over the forecast period 2018-2025 owing to increasing awareness regarding various healthcare infrastructure across the region.

The major market player included in this report are:
Tata Consultancy Services
WNS (Holdings)
Quintiles IMS Holdings
Omega Healthcare
Invensis Technologies
Cognizant Technology Solutions

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:

By Payer Services:
Claims Management
Integrated Front-end Services and Back-office Operations
Member Management
Product Development and Business Acquisition (PDBA)
Provider Management
Care Management
HR Services
Billing & Accounts Management Services

By Provider Services:
Revenue Cycle Management
Patient Enrolment & Strategic Planning
Patient Care

By Pharmaceutical Service:
Manufacturing Services
R&D Services
Non-clinical Services

By Regions:
North America
Asia Pacific
Latin America
Rest of the World

Furthermore, years considered for the study are as follows:
Historical year – 2015, 2016
Base year – 2017
Forecast period – 2018 to 2025

Target Audience of the Global Healthcare BPO Market in Market Study:
Key Consulting Companies & Advisors
Large, medium-sized, and small enterprises
Venture capitalists
Value-Added Resellers (VARs)
Third-party knowledge providers
Investment bankers

Key factors influencing market growth:

  • New application developments and product designs.
  • Falling prices of the Healthcare BPO.
  • Strict government norms along with the administrative support and R&D subsidization.
  • Geographic expansion by major market players as well as new entrants.

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Thank you for reading this article. You can also get chapter-wise sections or region-wise report coverage for North America, Europe, Asia Pacific, Latin America, and Middle East & Africa.

To summarize, the Healthcare BPO market report studies the contemporary market to forecast the growth prospects, challenges, opportunities, risks, threats, and the trends observed in the market that can either propel or curtail the growth rate of the industry. The market factors impacting the global sector also include provincial trade policies, international trade disputes, entry barriers, and other regulatory restrictions.

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Healthcare BPO Market : Growth Factors, Market Drivers, Segmentations, Key Players, Analysis & Forecast by 2023

Healthcare BPO Market Share, Growth And Industry Trends By Services (Pharmaceutical Service, Payer Services And Provider Services) And Region (Americas, Europe, Asia-Pacific And The Middle East & Africa) – Forecast Till 2023

Scope of the Report

Healthcare business process outsourcing (BPO) companies are involved in handling the non-core or supportive work of healthcare companies. These include pharmaceutical and biopharmaceutical companies. Medical coding and billing, claims processing, and data entry services are 3 major services conducted by healthcare BPO firms. The global healthcare BPO market looks at the factors and challenges of major healthcare organizations and its prospects for the period of 2019 to 2024 (forecast period).

Market Outlook

The global Healthcare BPO Market size is bound to touch USD 449,623.8 million by 2024. It is expected to display 12.3% CAGR over the forecast period. It is driven by the emphasis placed on patient care and need to curb healthcare expenses. For instance, the healthcare expenditure in the U.S. had reached USD 3.6 trillion in 2018. The need to lower spending and curtail expenses of surgeries as well as lower operating expenses can bode well for the market.

Rising patient inflow, increasing recovery audits, and need for minimizing critical mistakes are other factors which can induce the demand for healthcare BPOs. Emergence of various hospitals and their need to reduce reliance on government funds and improve their bottomline margins can drive the need for outsourcing services. Development of bots and virtual assistants to handle queries of patients can reduce the load of workers and assist them in focusing on pertinent tasks.


Based on services, the global healthcare BPO market has been segmented into pharmaceutical service, payer services, and provider services. The pharmaceutical services need to scale its services by focusing on patient care and development of innovative technologies with the help of machine learning and artificial intelligence. The focus on research and development would require data analytics which can assist companies in making decisions pertaining to vaccines, drugs, and other potential launches.

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Regional Analysis

The global healthcare BPO market, based on region, is segmented into the Americas, Europe, Asia Pacific (APAC), and the Middle East & Africa (MEA).

The Americas are expected to lead the market owing to the need to curtail unnecessary overhead expenses in hospitals. Complex payor systems and long patient queues for processing of claims can drive the need for outsourcing services in the U.S. The need to provide high-volume services and requirement of capital for upgradation of hospital infrastructure can bode well for the global market in the coming years.

North America will generate the maximum revenue for the Americas healthcare BPO market.Europe accounted for 21.1% share of the global market. The well-developed healthcare infrastructure, disposable income levels of patients, and digital disruption are major factors bolstering market demand. Minimizing critical mistakes is a pivotal factor of the market with companies adhering to latest regulations set by medical boards such as HIPAA.

Poor processing of bills has led to losses which have culminated in shutdown of hospitals. Furthermore, training services provided to employees with regards to updates of latest technologies can augur favorably for the market.

APAC seems to be lucrative for the global healthcare BPO market owing to heavy investments from healthcare firms. Cost-efficiency measures undertaken by these firms for lowering the percentage of mistakes and reducing overhead expenses can lead to massive setups by parent healthcare organizations. India seems to contribute the maximum to the industry owing to their efficient training programs and skilled workforce. Adoption of medical transcription services and development of software applications which are compliant with regulations of international hospitals can augur favorably for the market.

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Competition OutlookHealthcare BPO companies currently operational include Sykes, HCL, Cognizant, ACCENTURE, IBM, QUINTILES, and INFOSYS.

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NOTE: Our Team of Researchers are Studying Covid19 and its Impact on Various Industry Verticals and Wherever Required We Will be Considering Covid-19 Footprints for a Better Analysis of Markets and Industries. Cordially Get in Touch for More Details.