The Business Research Company’s Customer Relationship Management (CRM) Software Global Market Report 2020-30: Covid 19 Impact and Recovery. The report covers market size, key players, market share and trends to 2030.
Customer Relationship Management (CRM) Software Global Market Report 2020-30: Covid 19 Impact and Recovery is one of a series of new reports from The Business Research Company that provide Customer Relationship Management (CRM) Software market overviews, analyze and forecast market size and growth for the whole market, Customer Relationship Management (CRM) Software market segments and geographies, Customer Relationship Management (CRM) Software market trends, Customer Relationship Management (CRM) Software market geographies. The report also gives in-depth analysis of the impact of COVID-19 on the market. The reports draw on 150,000 datasets, extensive secondary research, and exclusive insights from interviews with industry leaders. A highly experienced and expert team of analysts and modelers provides market analysis and forecasts. The reports identify top countries and segments for opportunities and strategies based on market trends and leading competitors’ approaches.
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The customer relationship management (CRM) software market consists of sales of customer relationship management software which helps to build strong relationships with its customers. It analyzes the customer interactions and automates the activities identified with deals, advertising, and client support throughout the customer lifecycle. It causes the organizations to remain associated with their clients and improve productivity and furthermore helps in streamlining work forms. Some of the CRM software include Agile CRM, Recruit CRM, Sales mate CRM, NetSuite CRM.
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The global crm software market is expected to decline from $49.3 billion in 2019 to $49.2 billion in 2020 at a compound annual growth rate (CAGR) of -0.2%. The decline is mainly due to economic slowdown across countries owing to the COVID-19 outbreak and the measures to contain it. The market is then expected to recover and grow at a CAGR of 10% from 2021 and reach $63.6 billion in 2023.
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