Loyalty Management Market 2020 | Research Objectives and Methodology, Growth Analysis, Top Manufacturers Sales, and Cost Structures Forecast 2024

Loyalty Management

The “Loyalty Management Market” report 2020 covers all the significant developments which are recently being adopted across the global market. The prime objective of the Loyalty Management market report is to provides an in-depth analysis of all market dynamics including drivers and restraints, and trends, and opportunities. The Loyalty Management market report covers both the demand and supply aspects of the market. The report also highlighted the future trends in the Loyalty Management market that will impact the demand during the forecast period.

Scope of the Report:

Loyalty management is an approach to marketing, based on strategic management, in which a company focuses on growing and retaining existing customers through incentives. Branding, product marketing, and loyalty marketing all form part of the customer proposition – the subjective assessment by the customer of whether to purchase a brand or not based on the integrated combination of the value they receive from each of these marketing disciplines.

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Market Overview:

  • The global loyalty management market was valued at USD 2617 million in 2018, and is expected to reach a value of USD 9280 million by 2024, at a CAGR of 23.3% over the forecast period (2019-2024). Loyalty management is adopted by key companies across various industry verticals, whose primary focus is on client retention and further building of sustainable customer relationships.
  • In the United States, there are over 200 subscription video-on-demand platforms, and in order to set themselves apart, these companies are turning to unique loyalty rewards programs.
  • In a shift from product-centric strategies, businesses across major industry verticals are gradually shifting toward customer-centric approaches. It has been observed that, regardless of time, creating customer value and putting customers first beyond a simple customer focus generates the greatest and lasting business value. As loyalty management revolves around pleasing/rewarding an organization’s repeat customers, developing customer-centric strategies have become necessary to keep the customer retention rate high, thus driving the demand for loyalty management programs.
  • Lack of awareness about loyalty programs can hinder the growth of the loyalty management market. The market studied is observing lucrative growth in double digits, owing to widespread adoption across industry verticals, and the client retention policies incorporated by various organizations in these verticals.

    Some of the Top Key Players of Loyalty Management Market Report Are:

  • Aimia Inc.
  • IBM Corporation
  • Oracle Corporation
  • Comarch SA
  • SAP SE
  • Epsilon Data Management LLC
  • Fidelity Information Services Inc.
  • TIBCO Software
  • Martiz Holdings Inc.
  • Kobie Marketing, Inc.

    Report Highlights:

    • Market Dynamics – Drivers, Restraints, and Opportunities
    • Market Segmentation – Types, Applications, Regions, and Technology
    • Market Trends
    • Competitive Landscape
    • SWOT Analysis and Porter’s Five Forces Analysis

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    Key Market Trends:

    B2C Solution to Account for Significant Share

    Loyalty management solutions are increasingly getting adopted by B2C companies, which are trying to reap the real-life benefits of customer experience management for their bottom-line and reputation simultaneously.
    From gathering customer satisfaction information proactively to internal sourcing of customer experience (CX) data, loyalty management solutions can accumulate business-critical data, in order to predict and influence potential customer behavior.
    Quite recently, Canadian grocer, Freson Bros., made data-driven loyalty a priority by choosing Clutch’s intelligent customer marketing platform, thereby remodeling their existing loyalty program. By using the revamped program, they are likely to be able to outline insights that is likely to help them to reward the customers in a personal and valuable manner.
    The increasing penetration of smartphones in B2C loyalty programs is also forcing vendors to develop more enhanced smartphones oriented programmes. For instance, as Starbucks analyzed that mobile orders and payment represent 11% of all its transactions in the United States, it launched its mobile app for leveraging loyalty programs.

    United States to Account for Largest Share

    The United States has the most elevated self-reported rate of loyalty program participation in North America. Over 80% of individuals in the United States have enrolled with at least one loyalty program in the retail, travel, or hospitality sectors.
    The conventional methods for presenting their loyalty enrollment at retail locations, for example, scanning a card in-store and lookup by telephone number or email are being re-established with the retailer’s mobile applications.
    It was estimated that 25% of clients selecting loyalty programs favor the applications contrasted with other customary strategies. This is urging numerous loyalty program projects to move to mobile application platforms in the United States
    More than 75% of the United States adults participate in customer loyalty programs, like those offered by credit card companies, hotel chains, and retailers. More than USD 50 billion worth of perceived value in reward points and miles are issued by American businesses annually.
    Most of the loyalty customers in the United States prefer monetary benefits, such as price and value, while choosing a loyalty program. Product discounts and free shipping are the major drivers for choosing loyalty programs, for specific retailers. This creates a high need for flexible loyalty management software that can roll out special deals to loyal customers during the festive seasons or special days.

    The Report Covers:

    • Comprehensive research methodology of Loyalty Management market
    • In-depth analysis of macro and micro factors influencing the market guided by key recommendations.
    • Analysis of regional regulations and other government policies impacting the global sleep aid market
    • Insights about market determinants which are stimulating the global Loyalty Management market
    • Detailed and extensive market segments with regional distribution of forecasted revenues
    • Extensive profiles and recent developments of market players Companies Mentioned

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    Detailed TOC of Loyalty Management Market Report 2020-2024:

    1.1 Study Deliverables
    1.2 Study Assumptions
    1.3 Scope of the Study



    4.1 Market Overview
    4.2 Introduction to Market Drivers and Restraints
    4.3 Market Drivers
    4.4 Market Restraints
    4.5 Value Chain Analysis
    4.6 Industry Attractiveness Porters Five Force Analysis
    4.6.1 Threat of New Entrants
    4.6.2 Bargaining Power of Buyers/Consumers
    4.6.3 Bargaining Power of Suppliers
    4.6.4 Threat of Substitute Products
    4.6.5 Intensity of Competitive Rivalry

    5.1 By Solution
    5.1.1 B2C
    5.1.2 B2B
    5.1.3 Corporate
    5.2 By Industry Vertical
    5.2.1 BFSI
    5.2.2 Consumer Goods and Retail
    5.2.3 Healthcare
    5.2.4 IT and Telecom
    5.2.5 Travel and Hospitality
    5.2.6 Manufacturing
    5.2.7 Other Industry Verticals
    5.3 By Deployment
    5.3.1 On-premise
    5.3.2 On-demand
    5.4 Geography
    5.4.1 North America US Canada
    5.4.2 Europe Germany UK France Italy Rest of Europe
    5.4.3 Asia-Pacific China Japan India Australia Rest of Asia-Pacific
    5.4.4 Latin America Brazil Argentina Mexico Rest of South America
    5.4.5 Middle East and Africa UAE Saudi Arabia South Africa Nigeria Rest of Middle East and Africa

    6.1 Company Profiles
    6.1.1 Aimia Inc.
    6.1.2 IBM Corporation
    6.1.3 Oracle Corporation
    6.1.4 Comarch SA
    6.1.5 SAP SE
    6.1.6 Epsilon Data Management LLC
    6.1.7 Fidelity Information Services Inc.
    6.1.8 TIBCO Software
    6.1.9 Martiz Holdings Inc.
    6.1.10 Kobie Marketing, Inc.



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